Question 1

Why should I choose Pacific Heat Pumps & Air Conditioning?

Accepted Answer

With over 33 years of experience, we provide expert design, installation, and maintenance services tailored to your needs. Our commitment to quality and customer satisfaction sets us apart.

Question 2

What areas do you service?

Accepted Answer

We service the Hawkes Bay region and surrounding areas. Contact us to confirm if we cover your location.

Question 3

Do you offer free quotes?

Accepted Answer

Yes, we provide free quotes for heat pump installations and services. Contact us to schedule yours.

Question 4

How do I book a quote or service?

Accepted Answer

You can book a quote or service by contacting us through our website, phone, or email. We’re here to help!

Question 5

How long does a heat pump installation take?

Accepted Answer

The installation time depends on the complexity of the job, but most installations are completed within a day.

Question 6

How much does a heat pump installation cost?

Accepted Answer

The cost of a heat pump installation depends on the size and type of the system, as well as the complexity of the installation. Contact us for a personalized quote.

Question 7

What size heat pump do I need?

Accepted Answer

The size of the heat pump you need depends on the size of the space you want to heat or cool. We can help you determine the right size during a consultation.

Question 8

How often should my heat pump be serviced?

Accepted Answer

We recommend servicing your heat pump at least once a year to ensure optimal performance and efficiency.

Question 9

What happens if my heat pump doesn’t get serviced regularly?

Accepted Answer

Without regular servicing, your heat pump may lose efficiency, develop faults, or have a shorter lifespan. Regular maintenance is essential.

Question 10

Why is my heat pump leaking water?

Accepted Answer

A leaking heat pump could be due to a clogged drain line, low refrigerant levels, or other issues. Contact us for a professional inspection.

Question 11

Why is my heat pump not heating properly?

Accepted Answer

This could be due to a variety of reasons, such as a dirty filter, low refrigerant, or a malfunctioning component. Contact us for a diagnosis.

Question 12

Are heat pumps energy efficient?

Accepted Answer

Yes, heat pumps are highly energy-efficient and can help reduce your energy bills while keeping your home comfortable.

Question 13

Do you service certain brands or does it not matter?

Accepted Answer

We service all major heat pump brands. Contact us to schedule a service for your system.

Question 14

Do you install ducted heat pump systems?

Accepted Answer

Yes, we specialize in installing ducted heat pump systems for both residential and commercial properties.

Frequently Asked Questions